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At yagotimber, our primary aim is to provide our customers with a hassle free and seamless shopping experience. Each of our customer is a member of the yago family to us. Hence we have formulated our return and refund policy keeping in mind the problems generally faced by our customers. What if you have received a damaged product?
In case you receive a damaged product, instantly lodge a complaint at +91-8010 255 255 and at the same time file a request via an email at firstname.lastname@example.org. Our customer care executive will act immediately on your registered complaint and you will be provided a solution within 24 hours. What if you wish to cancel your order?
In case you want to cancel your order due to any reason, yagotimber provides to a 72 hour window from the time of placing the order to cancel your purchase. No questions will be asked to you seeking the reason for the cancellation of your order and the entire money whatsoever collected from you, will be refunded within 7 working days from the date of cancellation.
What if i want to cancel the order after 72 hours?
If you want to go for cancellation after 72 hours, then the initial booking amount which is generally 5-10% of the product price is not refunded to you. You will have to understand that the furniture is manufactured by our in house team only after you place an order. We don’t sell prefabricated furniture and hence we manufacture only on request. However, Yagotimber gives you several options to choose from in case you don’t want to loose your advance booking amount:
1. In case you have postponed your plan to buy furniture, then you can keep your money safe with us in yago wallet. This money could be later used to purchase furniture from yagotimber.
2. You may choose to replace your furniture with any other furniture on yago. The amount will be adjusted against the new purchase price. However, this option is available only upto seven days from the date of purchase.
3. If you have chosen a furniture at any other website or online furniture stores and you are willing to buy that now, you can simply share with us the image or link of the product you are interested in.Yagotimber will make you the same product, and definitely at a price equal or less than that. How does the return & refund process work?
Upon receiving the refund request our customer care executives shall get back via an email or call to you to get a confirmation. As stated earlier, no questions will be asked to the customer seeking the reason of cancellation. After the customer confirms cancellation to our executive, the amount paid by the customer during purchase will be processed back to them.
What if a replacement of the product is not available?
In case we are not able to process the replacement for the same product, we ensure a 100% money-back guarantee in such circumstances. How do I receive the refund amount?
The creditable refund amount is processed via the same means through which the order was placed. How long does the refund take?
The estimated time duration that shall be required to process the refund amount shall be 7 working days.
For any other query simply call +91-8010 255 255 or mail us at email@example.com
At yagotimber you can check the status of your order from the very the very first day, you make the purchase. To support you regarding the status, shipping and delivery of your purchased product, we provide you with an online assistant, which is a customer panel where all the details related to your purchase is updated regularly. These details include the images of the product, date of purchase, images of the product while it is manufactured, date of finishing, date of shipping, transit details, expected date of delivery etc.
You just simply need to log into the online assistant using the username and password provided to you, and can see each and every detail of your product and the current status of work.
What is the estimated delivery time?
We treat each order as a priority and aim to dispatch your goods as soon as possible. Please note the delivery time may vary depending upon the size of your purchased furniture item. To calculate the estimated delivery time of your order, please refer to the list below:
Small Sized Furniture Items: 7-14 Business Days
Heavy Furniture Items: 25-30 Business Days
What if I don't get my furniture even after the estimated date?
Yagotimber strives to reduce the shipping time, though some technical glitches may result in delay. If you are waiting for longer than usual, you are requested either to track your order or to call our Customer Service Representatives at +91-8010 255 255 Are there an additional fees to ship my product?
You don't have to pay anything extra for your order. All products at Yagotimber are shipped absolutely free of charge. How will you deliver my purchase?
We have partnered with leading logistics companies to ensure that your furniture arrives intact and right on time. Can I receive my order at a different address?
Yes, Yagotimber can deliver your furniture at an address other than the billing address. What am I responsible upon delivery?
At the time of delivery, you are requested to ensure that the packaging is intact, no part is damaged or missing of your furniture. In case you find any damage, kindly contact our customer service representatives at +91-8010 255 255
Yagotimber as a company is committed to incorporate very ethical and highly professional means to serve its clients. All the personal and sensitive details shared by the customers at yagotimber platform is kept under highest security measures. Yagotimber respects the privacy of the customer and keeps a stringent supervision that their privacy is not breached into.
Information that the customer need to share:
1. We may ask for personal details such as name, address, contact number, mail id, age, sex.
2. We may ask for sign in information for accounts shared on our website such as, Facebook, Twitter, Pinterest etc.
3. For transaction purpose credit/debit card details such as card number, card holder name, cvv, expiration date etc may be asked for.
4. To give you a better shopping experience we may ask for details such as websites you generally look up for shopping, how frequently you shop online etc. All these information is a part of our survey which we may conduct occasionally, to make yagotimber a better shopping destination.
Please read the following terms and conditions carefully. The use of our services is subject to your compliance and acceptance with the following statements.
Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and ready to bound by the below statements.
Note: In these Terms, references to 'you', 'your','user' shall mean the end user accessing the website, and 'we', 'us', 'our', 'Company' shall mean Yagotimber.
The website yagotimber.com is an e-commerce portal, owned and operated by the Company. Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the Company, as its sole discretion and stated on the website.
Using the services and facilities provided by the website in any way.
Browsing the content on the website.
The Company shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.
yagotimber.com provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase home furnishing products upon placing an order. Once an order placed, the Company will ship the product , and the user will be entitled to pay for it.
Eligibility to Use
According to the Indian Constitution, a person under the age of 18 is minor. Services and facilities offered on our website shall not be available for minors. Please note if you are living outside of India then it's your responsibility to make sure whether you are eligible or not for our services.
Persons barred under the laws of India are not permitted to use our services.
The Company reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Also, the Company shall not be required to furnish any reason for it.
User Account, Password, and Security
The website registration process enables a user to access the services. Certain user information is required to create an account at our website. It is the sole responsibility of the user to maintain the confidentiality of the User Id and password received upon completion of the registration. Users are also responsible for any activity occurred under the account, thus make sure to exit at the end of each session to prevent unauthorized access of your account or breach of security. The Company shall not be responsible for any loss or damage emerged if you fail to obey the terms.
User is responsible for the validity of account information provided during the website registration process. In case of submission of untrue, incomplete or inaccurate information the Company has the end rights to suspend or terminate your account.
The company strives to provide you the best available price for our products and services. The pricing information shall be disclosed to you at the time of your purchase. Please note all prices are in Indian Rupees, the Company has the right to change them at any time for any reason.
The Services, Website and the materials offered to a user can only be used for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation or relevant jurisdictions.
You agree to adhere to the limitations on circulation, use and reproduction of any material accessed from us in accordance to the Terms mentioned in the 'Use of Material' section.
You agree not to access the website, the material or the services through any other interface, which is not provided by the Company. Use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any other similar process to access or attempt or access the website or content (or any portion thereof) shall be strictly prohibited.
The Company disclaims all the liabilities arising in relation to offensive, indecent or otherwise objectionable content that is exposed to a user while accessing the website.
The content posted or uploaded on the website should not be offensive and should be in accordance to the applicable laws. Users are legally liable for the content they post.Hence you accept not to:
Discredit, harass, abuse or violate the legal rights;
Impersonate any person or entity, or misrepresent your affiliation with a person;
Publish, post or distribute any inappropriate, defamatory, obscene, indecent or unlawful material or information;
Upload the files, software or other material protected by intellectual property laws that are not owned by you;
Upload files containing virus or similar program that may damage the website;
Undertake any activity that disrupts the website, the servers or networks connected to the website;
Seek unauthorized access to the system or network or to any server of the website, or any attempt to gain access via illegitimate means such as hacking;
Scan the vulnerability or breach the authentication measure of the website or networks connected to the website;
Harm the website, resources, accounts, servers, networks connected to the websites, or any links affiliated to it;
Collect or share data about other users;
Use of any device to interfere the working of the website;
Use of the website content or material that is unlawful. Or to practice any illegal activity that violates the rights of the Company;
Conduct surveys, pyramid schemes, contests or chain letters;
Download files of another, users posted on the website that is illegal to be distributed in such manner;
Delete any author attributions, legal notices, proprietary designations, labels of the origin of the software contained in the uploaded file;
Infringe code of conduct applicable for to or any particular service;
Breach applicable laws or regulations in force within or outside India; and Reverse engineer, copy, dispense, exhibit, reproduce, publish, license, transfer or sell any information acquired from the Website.
You agree that you are solely responsible for any loss or damage or any breach of your obligations under the terms.
Acknowledge that Yagotimber is facilitating the products from various vendors. Hence the Company shall not be supposed to be the seller of such services. The Company shall not be responsible for any certifications, warranty or guarantee offered by the vendors.
Use of Material
The Company grants you a non-exclusive, revocable, non-transferable right to access the product catalog or any other material available on the website. In accordance with the terms, you may:
Access the material for personal, internal an informational purposes.
Not alter the material available on the website.
Not remove any copyright or proprietary notices available on the website.
The design, layout and look, and feel of the website are protected under intellectual property rights, thus copying of the same shall not be granted here in. Unless or otherwise permitted, users are not allowed to download or install any of the software available on the website.
Basic requirements to access and transact on the website, such as computer and Internet connection, shall be the sole responsibility of the user.
The website should be used for the sensible purpose only, users shall not indulge in activities that are not foreseen by the website.
Loss or damage arises out of decaf authorization for a transaction shall not be the liability of the Company.
Intellectual Property Rights
The website content is protected under copyright, patent and trademark laws and also under the intellectual property rights.
Users are not allowed to use the logos, service marks and trademarks displayed on the website.
The company owns the trademark, domain name, including all rights related to patents, utility models, trade secrets, source code, meta tags, databases, text, content, graphic, icons,and hyperlinks.
You admit that you shall not copy, republish, post, reproduce the content on the website without obtaining permission from the owner of the same. Third party information such as product catalogs, a list of dealers, news and reports, advertising videos and images are made available for informational purpose only. The website does not provide any guarantee with respect to the third party content. The Company shall not be liable for any damage or loss caused to you through the content.
Disclaimer of Warranties & Liability
We make sure that all the information posted on the website is correct, however the Company never warrants the accuracy, quality and completeness of data, product, and services.
The Company shall not be liable for any direct, indirect, incidental or consequential damages caused by:
The use or inability of use of services;
Unauthorized access to the user's data; and Any matter is related to the services.
The Company shall not be liable for delay or inability to use of the website or services, or any information, software and graphics acquired through the website. Further, we are not responsible for non- availability of the website during periodic maintenance or accidental suspension caused due to technical reasons.
You acknowledge that data obtained from the website is done entirely through your wisdom.Thus you agree that you will be responsible for any damage and loss caused to your computer with such data.
You agree to indemnify and hold harmless Yagotimber, its affiliate, directors, employees from and against any and all losses, liabilities, damages, claims and expenses incurred by the Company that emerged of infringement, non-performance of any warranty or obligation performed by you.
Further, you agree to hold the Company harmless against any claims made by any third party due to your use of the website that caused damaged to a third party. The Company will also be entitled to redeem from you and you agree to pay any cost and fees of such action.
The term will continue to apply until terminated by you or Yagotimber. Further, you may terminate the agreement by:
Not accessing the website
Closing your account on our website
Terms, conditions or any policy of the Company, applicable to you is violated.
The provision of the services to you becomes unlawful.
The provision of the services to you is no longer commercially viable.
The Company chooses to discontinue the access to the website, in general or specifically, for you.
Termination or suspension due to technical reasons may include, removal of access to the website, deletion of user material(including files and material of user with account information), exclude you from accessing our website.
The Company shall not be liable to any third party for such termination.
You acknowledge that termination shall not affect your liabilities and obligation.
Terms, transactions and any mutual claims between you and the Company shall be governed in accordance with the laws of India.
All claims and disputes arising in connection with the website shall be subject to the exclusive jurisdiction of the courts at High Court of Rajasthan, Jodhpur.
As per terms, users can be held legally liable for every content or material posted on the website, and legally accountable if the content or material is defamatory or protected by copyright and trademark. In case you come across any abuse or violation of the terms, please report to firstname.lastname@example.org
Newsletters and Communication
You agree to receive communication and newsletters via SMS and emails from Yagotimber. To unsubscribe kindly follow the procedure set forth in the Website.
Notice: All notices from the Company will be served either by general notification on the website or via an email to the designated account.
Severability: Provision of the terms, or any portion because of that, found unenforceable by a competent jurisdiction, shall not affect other portion of the terms.
Waiver: Failure to enforce or exercise any provision of the terms by the Company, shall not constitute a waiver of such provision.
Feedback and Information: The Company is free to use the feedback provided by you to the website. You warrant that:
Your feedback does not contain any confidential information of you.
Yagotimber is not committed under any liabilities of confidentiality.
Under any circumstances, you are not entitled to any compensation for the feedback.
Fidelity not guaranteed: Yagotimber hereby disclaims the guarantee of exactness of the appearance or finish of the final product. In case you receive any damaged product, a photographic evidence must be forwarded at email@example.com within 7 days of receiving the product. The evidence will be reviewed by our representatives, and a valid damage will be confirmed for a replacement via an email. In case of damaged replacement, the order will be canceled and we will refund the whole amount. Further, you agree that Yagotimber have the final rights to decide whether a product is significantly damaged or not.
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